Help & support

When you log a place, say whether you loved it, it was fine, or it was not for you. Then pick between it and one place you have already been. Every answer moves places up or down, and your list sorts itself.

Scores appear once you have rated 10 places, so they mean something. Until then your list shows the order.

Tap the settings (gear) icon on your profile and turn on Private account. Only people you approve will see your rankings.

Findable by contacts is off for new accounts unless you turn it on. If you did, turn it off in Settings so people cannot find you, and tap Clear uploaded contacts to delete the codes of your contacts we hold.

Tap the settings (gear) icon on your profile and tap Delete account. It happens straight away and cannot be undone. If you cannot open the app, email us from your account's address.

Deleting your account does not cancel a membership bought through Apple, and Apple keeps billing you until you cancel it. Cancel it first in Settings, your name, Subscriptions, or tap Manage subscription on the Membership screen, then delete your account.

A membership belongs to the account that bought it in the app. One started from an offer code outside the app, or bought on an account since deleted, belongs to the first account that confirms it. If you use the same Apple Account with a second Wane account, the app may show the membership as linked to your other account. If you deleted your old account and made a new one, restoring your purchase on the new one gives the membership back. Otherwise, email us from the address of the account you want to use and we will look into it.

In the app, tap the "..." on a post and choose Report post, tap the "..." beside a comment and choose Report, or tap the "..." on someone's profile to report or block them. You can see and undo blocks in Settings, under Blocked accounts. We review every report within 24 hours, remove content that breaks our terms, and may remove the accounts that post it. If you cannot use the app, email us with the username and what happened.

Open your restaurant's page in Wane and tap "Is this your restaurant?". We confirm every claim before the page goes live, by a code sent to the place's listed phone or a work email, or by contacting you directly.